Privacy Policy – Replyne

1. Information We Collect

Replyne only collects the minimum data required to provide its services.

a. Business Account Information

When a business connects its social accounts, we may collect:

• Business name
• Connected Instagram/Facebook Page/WhatsApp Business ID
• Account identifiers provided by Meta
• Access tokens (securely stored)

b. Messaging Data

We process:

• Customer messages sent to your connected business accounts
• Message metadata (timestamps, sender IDs, platform type)

Important: Replyne does not collect personal data beyond what is required to display and respond to messages.

c. Technical Data

• IP address
• Browser and device information
• Log data for security and debugging

2. How We Use Information

We use collected data only to:

• Display customer messages inside Replyne
• Assist with AI-generated reply suggestions
• Enable human handoff when required
• Maintain security, logging, and compliance
• Improve product reliability (non-personal analytics)

🚫 We do not use data for advertising, profiling, or selling.

3. AI & Automated Processing

Replyne may analyze message content using AI only to generate reply suggestions.

• AI replies are assistive, not mandatory
• Human review is always possible
• AI actions are logged and explainable
• No messages are used to train public AI models

4. Data Sharing

Replyne does not sell or rent user data.

We may share data only with:

• Meta APIs (Instagram, Facebook Messenger, WhatsApp) as required to send/receive messages
• Secure infrastructure providers (e.g., hosting, databases) under strict confidentiality

All third parties are required to follow applicable data protection laws.

5. Data Storage & Security

We implement industry-standard safeguards:

• Encrypted storage
• Secure access controls
• Role-based permissions
• Continuous monitoring and logging

Message data is stored only as long as necessary to provide the service.

6. Data Retention & Deletion

• Businesses can disconnect their Meta accounts at any time
• Upon disconnection, message access tokens are revoked
• Data is deleted or anonymized according to retention policies
• If required by law or Meta policy, data may be retained for compliance or dispute resolution

7. User Rights

Depending on applicable laws, users may have the right to:

• Access their data
• Request correction or deletion
• Withdraw consent by disconnecting accounts

Requests can be made via the contact details below.

8. Children's Privacy

Replyne is not intended for children under 13. We do not knowingly collect data from minors.

9. Compliance With Meta Platform Policies

Replyne strictly complies with:

• Meta Platform Terms
• Meta Developer Policies
• Meta Messaging Policies
• WhatsApp Business Platform policies

Replyne accesses only approved permissions and uses data solely for approved use cases.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Oplyx Technologies Pvt. Ltd.

Email: connect@oply.tech

Website: https://oplyx.tech